Upcoming events

    • 08/20/2020
    • (CDT)
    • 11/12/2020
    • (CST)
    • 4 sessions
    • Virtual
    Register

    Signing up for the Organizational Mastery Series gains access to ALL of the sessions below.  This one price saves you nearly $100 AND you get a free gift!!


    July 16

    • Self Awareness: Strengths and Blind Spots 8:30-11:00 (details)
    • Team Awareness: Strengths and Blind Spots 1:00-3:30 (details)

    Aug 20

    • Tapping into Discretionary Efforts 8:30-11:00  (details)
    • Having Difficult Conversations 1:00-3:30 (details)

    September 15

    • Getting Organizational Alignment 8:30-11:00 (details)
    • Aligning Talent with Strategy 1:00-3:30 (details)

    October 8

    • Customer Mapping 8:30-11:00 (details)
    • Getting Into the Mindset of Your Customer 1:00-3:30 (details)

    November 12 

    • Wasted Excellence 8:30-11:00 (details)
    • Maximizing Improvements 1:00-3:30 (details)


    • 10/08/2020
    • 8:30 AM - 11:00 AM (CDT)
    • Virtual Workshop
    Register
    The Power of Customer Mapping

    You may think that your customer’s relationship with you is pretty straightforward.  You offer something, they buy it. But once you dig into the details – you ‘ll find that your customer’s experiences can be very complex and surprisingly different from one another. 

    What is customer mapping?

    Customer mapping allows organizations to step into their client’s shoes and see their business from a very different perspective. It helps companies:

    • Identify customer pain points  
    • Improve the customer experience
    • Define what customers – and prospective customers – need, before they buy
    • Reveal organizational gaps
    • Concentrate continuous improvement opportunities on the things that matter most to your customers

    Join us for Getting into the Mindset of Your Customer for a combination discount.

    Want to save more?  Attend the entire Organizational Mastery Series.




    • 10/08/2020
    • 1:00 PM - 3:30 PM (CDT)
    • Virtual Workshop
    Register

    Getting into the Mindset of Your Customer

    To thrive, organizations need to go beyond providing good customer service and learn how to get into the mind of their customers.   

    But who is the customer?  What roadblocks are in the way?  Are we structured to be service oriented?  And what happens when we need to serve two masters that have differing agendas or perspectives?   

    This workshop walks organizational leaders through the process of discovering where they are today and identifies the critical changes, they can make to improve their company's customer service performance.    

    Know              How to build a customer-focused organization
    Understand    What can de-rail the development of a customer-focused team
    Apply              Resources to improve customer-centric performance 


    Join us for The Power of Customer Mapping for a combination discount.

    Want to save more?  Attend the entire Organizational Mastery Series.



    • 10/14/2020
    • (CDT)
    • 10/29/2020
    • (CDT)
    • 2 sessions
    • Virtual Workshop
    Register


    Always wanted to learn process improvement, Lean, Six Sigma?  This is your opportunity!!

    The DMAIC Way® is a developed methodology where people become improvement focused to support the organization to become more efficient, effective and productive. 

    This facilitated method provides the skills needed to find the most practical and sustainable way to improve the way every-day work is done.  The process builds a culture of quality and continuous improvement.  When you have the opportunity to use data to identify root causes and develop solutions that leadership says yes to – that’s when you can make a difference at work! 

    During the sessions individuals will learn the 9-steps of The DMAIC Way® while working through an improvement project for their organization.  This is a learn-by-doing type of course that includes a break between sessions to apply the learning and coaching after the class for support through the project to obtain certification. 


    • 11/12/2020
    • 8:30 AM - 11:00 AM (CST)
    • Virtual Workshop
    Register

    Wasted Excellence

    Quality experts know all about the “eight types of waste.” And for many of the rest of us – we assume that this concept must be above our skill set. It must be some technical manufacturing process improvement technique that requires a lot of analysis and math.

    Nope. That is a misconception. How often have you seen people:

    • Spend time on the wrong priority?
    • Put additional effort in a project that had no return on investment?
    • Run down details and information that were superfluous?

    That is wasted excellence. 

    In this workshop participants will:

    • Discover the cost of wasted excellence
    • Realize that every employee has the opportunity and responsibility to reduce wasted excellence
    • Identify areas of personal wasted excellence

    Join us for Maximizing Improvements for a combination discount.

    Want to save more?  Attend the entire Organizational Mastery Series.




    • 11/12/2020
    • 1:00 PM - 3:30 PM (CST)
    • Virtual Workshop
    Register

    Maximizing Improvements

    The term “continuous improvement” sounds straightforward enough: Make something better.  What is interesting, is that sometimes those words conjure up images of:

    • Overwhelming paperwork and processes
    • Annihilating math and statistics
    • Soul-sucking structure with limited return on investment

    It does not have to be that way!

    Maximizing Improvement enables organizations to reap the benefits of process improvement without the typical heavy-handed rules and regulations. 

    Upon completion of this workshop, participants will: 

    • Understand the organizational benefits of continuous improvement
    • Learn a process improvement methodology that is NOT overwhelming
    • Recognize how they can support continuous improvement in their own organization
    Join us for Wasted Excellence for a combination discount.

    Want to save more?  Attend the entire Organizational Mastery Series.



    • 11/20/2020
    • 4:00 PM - 5:30 PM (CST)
    • Virtual
    Register

    Leadership, Learning & Libations

    a virtual book club for leaders



    Friday, November 20th @ 4pm CST


    Organizations cannot grow beyond their leaders.  That's why Leadership, Learning and Libations was formed.  Every other month, leaders from all across the country come together to discuss a book.


    Yes.  Leaders read! 

    In fact, 

    • Warren Buffett attributes his success to reading.   
    •  Author Michael Puck says that "Every book you read is like a warrior in your army.  The more you read, the stronger your army."

    That's why we started Leadership, Learning & Libations.  When we read together we challenge one another, inspire one another, push one another -- and grow together in ways we never thought possible.

    So every 60 days, plan on shutting your door, grabbing a drink, putting your feet up on your desk and getting together with other successful business leaders to talk through one author's point of view.  We'll agree, disagree, bring other data to the table and talk about how the book impacts you and your organization. 

    This month we're reading The 1% Rule by Tommy Baker.  Please register for this event and we'll send you a Zoom invitation!   

     



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