Having Difficult Conversations
We know we are “supposed to” give our employees feedback. But in practice, managers and leaders often find themselves:
· Fretting about the conversation for days
· Sidestepping the “real” issue – hoping the employee will take the hint
· Procrastinating or ignoring the problem – expecting it will just go away
We know how important employee performance is to our organizations.
So why is it hard for us to tell our employees that
what they are doing is not working?
Research tells us that many leaders struggle with being candid. Instead of being direct, straightforward, and honest – they find themselves being brutal or diminishing the importance of the message. The outcome? The employee continues doing what they were doing. The organization continues to get the same results. And the leader becomes more and more frustrated and disenchanted with their team.
COURSE OUTCOMES
After completing this course participants will be able to:
- Deliver candid messages
- Avoid “trigger words” that instantly make people defensive
- Manage difficult employee reactions
- Keep conversations on the right track
- Stay focused on the end goal
- Redirect employee behavior
Join us for Tapping into your Employee's Discretionary Effort for a combination discount.
Want to save more? Attend the entire Organizational Mastery Series.
